Frequently asked questions

Can Aerolyse collect the samples?

Yes. We can attend the property, collect the agreed samples and record relevant observations. Air sampling requires attendance.

What does the £150 attendance fee include?

Site attendance and a site report. Sample charges are additional: £100 per surface mould or bacterial sample, or £130 per air sample.

What would one air sample and a visit cost?

The listed charges total £280: £130 for the air sample and £150 for attendance and the report. We confirm the full payable quote before booking.

Where do you visit?

Cleaning and attended testing are available nationwide across the UK. Send your postcode so we can confirm scheduling and the quotation. Nationwide postal testing is also available for suitable surface samples.

Can I send samples by post?

Yes, where suitable. Contact us first to agree the test, materials, collection instructions, return arrangements and full cost.

What are the postage and kit charges?

We confirm sampling materials and outbound and return postage arrangements before dispatch. Do not collect or post samples before these are agreed.

When will I receive results and my report?

We confirm result and report delivery times before booking or sample dispatch. Surface analysis typically takes under an hour once a suitable sample is ready; postage and report preparation add time. Each air sample typically takes about 40 minutes to collect and 90 minutes to analyse.

Is a report included?

A site report is included in the £150 attendance fee. Postal sample prices include analysis and the result; agree any additional postal reporting and its cost before ordering.

Does a result show the whole property is safe?

No. Findings relate to sampled locations and recorded conditions. They do not diagnose illness or certify unsampled areas.

Can contractors arrange testing?

Yes. Arrange Aerolyse attendance or submit suitable surface samples using agreed instructions. We can discuss repeat testing and reporting requirements.

How do I enquire?

Use the testing enquiry form, call 07486 394950 or email info@aerolyse.co.uk. We aim to reply within one working day. An enquiry is not a confirmed appointment.

Tell us about your property

Arrange a site visit Discuss your testing needs

Cleaning, packing & the sampling discount

What cleaning services can I book?

Mould cleaning, fire, smoke and soot cleaning, flood cleaning, and individually quoted general cleaning. We confirm the work after discussing the property and affected materials.

Can you pack items?

Yes. We can agree packing for belongings as part of preparing for cleaning. Packing materials, the items involved and any additional services are confirmed in the quote.

How does the 10% discount work?

Buy an Aerolyse cleaning service and receive 10% off all sampling tests. The reduction applies to test charges, including samples taken after cleaning. Attendance and other non-test charges are separate.

Where is postal testing?

Visit our dedicated postal testing page for suitable surface samples, materials and return instructions.

Choosing cleaning or testing

Use our service-choice guide to compare the options and their limits. For work outside the dedicated incident-cleaning services, see individually quoted general cleaning.