AEROLYSE ENVIRONMENTAL

Frequently asked questions

Straight answers about testing

Find out how Aerolyse recommends testing, how sampling works and what your results can tell you.

Recommending testing

What does Aerolyse test?

We provide surface mould analysis, airborne mould testing, bacterial analysis and post-remediation testing. Describe the concern and Aerolyse will recommend appropriate sampling and analysis.

Who decides which testing is appropriate?

Tell us about the issue and we'll recommend the appropriate testing. Every property and situation is different. Aerolyse can assess the information you provide and recommend the most appropriate testing for the investigation. Tell us about your situation.

Can you test mould that is already visible?

Yes. A suitable surface sample can provide a measured result for the selected area. It does not by itself explain the source of moisture or describe the whole building.

Does air testing check every indoor pollutant?

No. The advertised service is airborne mould testing. It is not a comprehensive test for gases, dust, chemicals or every indoor-air-quality concern.

Can you test after mould removal?

We can agree suitable post-remediation sampling to document selected areas after work. Results apply to the agreed samples and do not guarantee that every area is free from contamination.

Is testing independent from remediation?

Yes. Aerolyse focuses on environmental testing and reporting rather than selling mould-removal services. You can obtain measured results independently from the contractor carrying out remediation.

Do you remove mould?

Aerolyse provides testing and reporting rather than mould removal. Discuss any cleaning or remediation work with an appropriate contractor.

Airborne mould testing

Can I take an airborne mould sample myself?

No. Aerolyse must attend the property and operate the appropriate sampling equipment to collect the sample. Customers and contractors cannot submit their own air samples through the postal service.

How long does an air sample take to collect?

Each air sample typically takes approximately 40 minutes to collect on site. Visits involving several sampling locations take longer, with additional time for setup, discussion and movement between areas.

How long does an air sample take to analyse?

Following collection, each airborne mould sample typically requires approximately 1 hour 30 minutes for analysis. This is an approximate analysis time per sample, not the duration of the whole appointment.

Can you take more than one air sample?

Yes. Multiple air samples can be collected during one visit where different rooms or affected and comparison locations need to be assessed. Aerolyse recommends the appropriate number and sampling plan before attendance.

How much is airborne mould testing?

Airborne mould testing costs £130 per air sample, including Aerolyse collection, analysis and the test result. Site attendance is required and the £150 attendance fee is additional. Contact Aerolyse to confirm the sampling plan and total cost. Detailed written interpretive reports are available separately for an additional charge.

Postal surface testing

How do I request sampling materials?

Call 07376 045719 or email Aerolyse to request a postal sampling kit. We recommend the testing and confirm the sampling materials, instructions and full cost before dispatch.

How does postal testing work?

Contact Aerolyse to discuss the issue. We recommend testing and send appropriate materials and instructions. You collect, label and return the agreed surface sample; we analyse it and send the result. The analysis price includes that result. Air sampling requires Aerolyse to attend the property.

How do I take the sample?

Use the sampling materials and follow the instructions Aerolyse supplies for your agreed test. Record the selected location and collection details. Contact us before collection if anything is unclear.

How do I return the sample?

Label and package it using the instructions supplied, then post it to the return address confirmed by Aerolyse. Confirm the return details with Aerolyse before posting.

What happens when Aerolyse receives my sample?

We analyse returned surface samples and send their results on the day we receive them, using your preferred contact method. The sample and supplied details are checked before the agreed analysis.

Can I send a sample I have already taken?

Contact us before posting anything. The collection materials, method and information supplied determine whether a sample is suitable. Do not send unsolicited samples; confirm the return details directly with Aerolyse.

Is postal testing available across the UK?

Aerolyse provides nationwide postal testing for suitable surface mould and bacterial samples. We send appropriate sampling materials and instructions, analyse your returned samples and provide the test results. Air sampling requires an Aerolyse site visit. Postal sampling is the route for nationwide access. Physical attendance is confirmed separately for the property postcode.

Can I collect an air sample with a surface swab?

No. Aerolyse must attend and operate the sampling equipment to collect airborne mould samples. Postal kits are for suitable surface samples only.

What is included in the kit price?

We confirm the full cost of analysis, sampling materials and postal arrangements before dispatch. No separate kit price is published until it is agreed.

Does a postal result include a property inspection?

No. The included result relates to the submitted surface sample and location. It is not a whole-property survey. Detailed written interpretive reports are available separately for an additional charge.

Prices and attendance

How much is mould or bacterial analysis?

Surface mould analysis is £100 per sample and bacterial analysis is £100 per sample. Both prices include analysis and the test result. Detailed written interpretive reports are charged separately.

Is a site visit compulsory?

Aerolyse attendance is required for airborne mould sampling. Attendance is optional for suitable surface samples that can use the postal service. Aerolyse recommends the approach for your concern.

What does a site visit cost?

Site attendance is £150. Sample analysis and detailed written reports are charged separately. Property attendance is available subject to location and scheduling. Contact Aerolyse with your postcode to arrange a visit. The call-out fee includes fuel, travel and all attendance costs. Sample analysis and detailed written reports are charged separately.

Are fuel and travel included in the call-out fee?

The call-out fee includes fuel, travel and all attendance costs. Sample analysis and detailed written reports are charged separately.

How do I request testing?

Phone 07376 045719 or email info@aerolyse.co.uk. We confirm the scope, availability and full price directly. There is no online order or payment form.

Results and timing

How long does surface collection and analysis take?

Swab collection takes less than 10 minutes on a typical job. Surface sample analysis typically takes under an hour. Analysis time excludes postage.

When and how will I receive surface sample results?

We analyse returned surface samples and send their results on the day we receive them, using your preferred contact method.

What will my results contain?

The included result provides the outcome of the agreed analysis, linked to the supplied sample and location details. You do not need to purchase a detailed report to receive it.

Does the £100 surface mould test include my result?

Yes. Analysis and the result for the submitted sample are included in the £100 per-sample price.

Does the £100 bacterial test include my result?

Yes. The £100 per-sample price includes analysis and your bacterial test result. A detailed interpretive report can be arranged separately.

Is a detailed written report included in the surface test?

The £100 sample price includes analysis and the test result. A detailed written report incorporating property history, sampling context, interpretation and relevant observations is available separately for an additional charge.

What is the difference between a test result and a detailed report?

The test result is the outcome of the analysed sample and is included in the sample price. A separately charged detailed report provides wider context and professional interpretation. It may include property history, sample locations, relevant observations, comparisons and possible contributing factors.

What does a detailed report cost?

Detailed written reports are priced separately according to the agreed scope. Contact Aerolyse for report pricing. No detailed report is required simply to receive your sample result.

Does mould testing identify mould species?

Our mould testing uses fluorometric analysis to measure markers associated with mould contamination in a sample. It does not identify mould species. The purpose of the analysis is to provide measurable evidence of mould contamination at the sampled location.

Do results prove a property is safe?

No. Results relate to the selected sample and location. They do not diagnose illness or guarantee the condition or safety of the whole property.

Can testing prove compliance with Awaab’s Law?

No. Testing can support a housing investigation where appropriate, but the landlord must meet the applicable duties. Testing must not delay action on a known hazard. Read about testing and Awaab’s Law.

Contractors and housing teams

Can contractors or insurers arrange sample analysis?

Yes. Contact us to agree the sample type, collection method, property and job details, reporting needs and timescale. Aerolyse provides nationwide postal testing for suitable surface mould and bacterial samples. We send appropriate sampling materials and instructions, analyse your returned samples and provide the test results. Air sampling requires an Aerolyse site visit.

Can landlords and housing providers submit samples?

Yes. Aerolyse can support property investigations, repeat testing and post-remediation checks. Housing teams or their attending contractors can collect agreed surface samples using our instructions. Airborne sampling requires Aerolyse attendance. Include the requested property and location details.

Can you discuss an ongoing testing programme?

Yes. Send the proposed properties or area, expected sample numbers, frequency and reporting requirements. We confirm the suitable arrangements, availability and cost.

Will testing guarantee an insurance claim or determine liability?

No. Findings are limited to the agreed testing scope. They may be considered with other evidence but do not determine responsibility or guarantee an insurer’s decision.

Contact Aerolyse

Tell us about your situation

Tell us about the issue and we'll recommend the appropriate testing.

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