Who We Are
Aerolyse Environmental Ltd is responsible for personal information it collects through this website, enquiries, bookings, site visits, testing services, reports, and business administration. The company is registered in England and Wales with company number 17250498. Contact info@aerolyse.co.uk or admin@aerolyse.co.uk.
Information We May Collect
We may collect names, contact details, booking details, property addresses, access arrangements, correspondence, report-related notes, photographs needed for evidence reports, invoices, payment status, and technical website information such as IP address, browser type, device type, cookie choice, and pages visited.
Website enquiry details are submitted through Netlify Forms, our website form-processing provider, so Aerolyse can respond to your request. Please provide only information relevant to your enquiry.
Optional enquiry photos
You can attach up to three relevant photos to an enquiry. Your browser resizes and converts them to JPEG, removing embedded metadata such as camera location tags, then encrypts them before upload. This does not remove information visible in the picture.
Netlify receives the encrypted files and stores the viewing key with the private enquiry details. Aerolyse uses that key to open the photos when assessing and responding to your request. Access to both the enquiry and its key allows the photos to be viewed, so enquiry notifications and keys should be treated as private. Photos are optional; you can send the form without them.
How We Use Information
We use information to respond to enquiries, arrange surveys, provide testing services, prepare reports, manage invoices, keep business records, improve the website, meet legal obligations, and protect the security of our services.
Lawful Bases
We rely on contract performance for requested services, legitimate interests for ordinary business administration and service improvement, legal obligations for accounting and compliance records, and consent where required, including optional analytics or marketing permissions.
Sharing
We may share information with service providers, professional advisers, payment or accounting providers, remediation partners when requested, insurers, landlords, agents, tenants, legal representatives, or public bodies where necessary and lawful.
International Transfers
If a supplier stores or accesses information outside the UK, Aerolyse will aim to use appropriate safeguards such as UK-approved contractual terms or an adequacy arrangement where required.
Retention
We keep personal information only as long as needed for the purpose collected, including service delivery, dispute handling, accounting, insurance, regulatory, and legal record requirements.
Your right to object
You may object to processing based on legitimate interests on grounds relating to your situation. Contact info@aerolyse.co.uk to explain your request. You may object to direct marketing at any time.
Your Rights
You may request access, correction, deletion, restriction, portability, or objection. You can also withdraw consent where processing is based on consent. These rights are subject to lawful limits, including where records must be retained for legal, accounting, insurance, or dispute-resolution reasons.
Security
Aerolyse uses reasonable organisational and technical measures to protect information. No website, email system, or online service can be guaranteed completely secure.
Contact
Email info@aerolyse.co.uk or admin@aerolyse.co.uk for privacy questions. You may also contact the UK Information Commissioner's Office if you are unhappy with how a privacy matter is handled.